SURGE Staffing


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Branch Manager

As a Leader in staffing and workforce solutions for the modern-day business, the Surge Staffing is a professional staffing and solutions firm specializing in temporary staffing, permanent placement and workforce management. We are currently seeking a full-time permanent Branch Manager to work in our Central Ohio locations.


  • Branch Manager will work as a Staffing Specialist to learn the internal process for at least 3-4 weeks
  • Implement and monitor company quality and compliance standards, including the Performance Selection System (PSS) program, for all services rendered
  • Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch
  • Direct and manage customer development activities within the office, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues
  • Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments
  • Recruit, select, train and evaluate branch office staff using guidelines and materials developed and provided by Company Headquarters and Administration
  • Ensure customer orders are filled with quality placements
  • Troubleshoot and resolve problems or complaints of temporaries and customers
  • Coach and counsel temporaries to ensure quality performance and job satisfaction
  • Present e-solutions, Vendor Management, HR Services, Payroll, assessments, training and other service programs to customers in order to secure or maintain their business
  • Provide overall supervision and counsel to branch service staff
  • Conduct regular permanent staff meetings to ensure good communication within local branches
  • Inform employees of company strategies, objectives and results
  • Review all financial and general management reports
  • Perform functions of other branch staff as needed
  • Conduct outside sales and service calls to ensure quality customer service and expand business
  • Conduct outside sales and service calls to reactivate inactive customer accounts
  • Make skill sourcing telephone calls to acquire new business
  • Implement bill/pay structure to ensure a proper gross profit level
  • Determine customer credit extensions with assistance from branch manager, district manager or the corporate credit department
  • Implement company collection policies and procedures
  • Must maintain 4000 billable hours or show steady week over week growth
  • Must make 25 sales calls per day and set a minimum of 2 appointments per week
  • Complete and maintain company reports to log individual and branch sales/service activities
  • Follow company policies and procedures for all staffing and customer activity
  •  All other duties that may arise to ensure the successful operation of the company



  • Process and assist with unemployment claims as directed by the Unemployment Department staff
  • Process and assist with Workers’ Compensation claims as directed by the Workers’ Compensation Department staff



  • Bachelor’s degree or equivalency in work experience or education required
  • Minimum 1-3 years of experience in a supervisory or leadership role, preferably in the staffing industry
  • Previous experience in sales, human resources, or a service industry required
  • Ability to access areas where needed people, information or equipment are located
  • Ability to understand and accurately apply basic math skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
  • Ability to make competent use of work related equipment and materials
  • Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
  • Ability to travel to various locations (e.g., customer sites, other company offices) as needed
  • Ability to communicate effectively and tactfully with others
  • Ability to work with other team members as well as independently
  • Ability to shift back and forth between two or more tasks
  • Cooperative, team-oriented, patient, calm under pressure
  • Ability to arrange things in certain order (e.g., alphabetically, numerically)
  • Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service to all clients (customers and employees)
  • Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)
  • Ability to analyze and evaluate people, data and things to determine courses of action
  • Previous business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques and developing service and pricing proposals
  • Ability to demonstrate success working in a fast-paced, highly competitive, deadline-oriented environment  
  • Self-motivated with exhibited sense of urgency in all sales and service related activity
  • Exceptional communication, presentation, follow-up, negotiation, and closing skills.  Strong emphasis on listening skills
  • Ability to develop teams and work effectively in team environments
  • Strong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approaches
  • Ability to develop the professional skills of employees

Equal Opportunity Employer

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-388-0403.



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SURGE Staffing

SURGE Staffing, LLC © 2020

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1110 Morse Road Columbus, Ohio

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