We’re looking for a detail-oriented, process-driven individual to join our Risk Management’s Compliance and Systems Integration team. This role blends incident intake, administrative support, and vendor coordination.  You’ll be trained to create Light Duty Agreements and follow scripted processes for the Intake process in addition to other tasks assigned. 

If you thrive on precision, enjoy working with spreadsheets, and can handle confidential information with care, you’ll excel here. 

Key Responsibilities 

• Call Handling – Answer incoming calls via script for either transfer to appropriate staff or for intake of new incidents into Riskonnect, using appropriate tools  

• Invoice Processing and Tracking – Process and track invoices for payment, including communicating Enter invoice data into Excel tracking sheets and/or Riskonnect; prepare for upload into Riskonnect. 

• Premium Submission 

• State Reporting 

• Vendor Orders & Tracking– Order drug tests and PPE via approved vendor websites; track orders in Riskonnect and confirm deliveries. 

• Loss Runs – Process and compile loss run reports for management review. 

• OSHA Coding – Evaluate assigned WC Incidents for OSHA Recordability and Reportability, update the effected Riskonnect Object  

• Quality Audits – Audit documented processes, report findings to the Manager, and explain/defend audit scores when challenged. 

• Light Duty Agreements – Draft and prepare Light Duty Agreements for injured employees as trained; ensure compliance with Workers’ Comp procedures. 

• Mail Processing – Opening, scanning and updating WC Incidents; Unemployment Cases and Safety Records as appropriate. 

• Restocking First Aid Kits - within Surge Headquarters and fulfilling orders from Branches and other Surge Entities are requested. 

• Shipping – Drug Test, PPE, First Aid Kits and other items as necessary. 

• Data Loading – Use identified tools to update data into Riskonnect as scheduled. 

• Other activities not listed but necessary for the effective business operations of the organization. 

Required Skills & Qualifications 

• Confidential Data Handling – Maintain strict confidentiality for all WC and compliance-related records. 

• Process Accuracy – Follow established scripts and procedures without deviation, ensuring accuracy in all work. 

• Strong proficiency in Microsoft Excel (formulas, sorting/filtering, formatting, vLookUps). 

• High attention to detail with strong organizational skills. 

• Excellent verbal and written communication skills. 

• Ability to follow detailed scripts and procedures consistently. 

• Comfortable handling sensitive or confidential information. 

• Previous experience in administrative support, accounts payable, Workers’ Comp, or claims processing preferred (training provided for WC-specific tasks). 

Compensation & Benefits 

• Pay Range: $50,000 – $55,000/year (depending on experience) 

• Full benefits package (health, dental, vision, PTO, 401k, etc.) 

• Training provided for all WC-specific processes, including Light Duty Agreement preparation. 

Who We’re Looking For 

You’re a detail-oriented person who takes pride in accuracy over speed.  Advanced Excel user (comfortable with formulas, pivot tables, and data validation). You enjoy working with multiple structured processes during each workday – from branch incident calls to placing vendor orders, to updating files or fulfilling branch orders, etc.  You’re dependable, professional, and always ready to learn new systems.  You thrive in a positively changing environment.